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FAQs
Find answers to common questions about the shopping process, product guarantees, return policy, and delivery options.
Our team has extensive experience in the commercial kitchen equipment industry, with a strong focus on quality and customer satisfaction.
To buy a product from Serios, browse our website, select your product, proceed to checkout, and confirm your order. Serios will then process and arrange delivery.
Yes, We provide ongoing support and maintenance services to ensure your equipment remains in optimal condition.
We specialize in hospitality, food service, bakery, and other commercial kitchen environments.
To get a quote for a product, contact us via our website, or email at hello@serios.com.au, or phone at 1300 300 113. Provide details about the product and any specific requirements for an accurate quote.
We offer a range of services including consultation, design, installation, and ongoing maintenance of commercial kitchen equipment.
Order tracking is available through the Serios website or by contacting their customer support.
Shipping times vary depending on the product and location, but expedited shipping options are available.
We offer various delivery options to suit your needs. You can choose standard shipping, express shipping, or in-store pickup. The available options will be displayed during the checkout process.
Yes, we provide product guarantees to ensure your satisfaction. Each product comes with a 2-year warranty that covers any potential issues. Our dedicated customer service team is available to assist you with any warranty claims.
We accept all major credit cards, as well as PayPal, Google Pay and Apple Pay. You can select your preferred payment method during the checkout process.
We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. Please refer to our Return Policy page for more details.
You can contact our customer support team by phone, email, or live chat. Our representatives are available to assist you during business hours.
To shop, simply browse our collection of products, add items to your cart, and proceed to checkout. If you have any questions or need assistance, our customer service team is here to help.